Booking Conditions and Passport or Visa Requirements

1) Insurance

It is essential that you are covered by a good travel insurance which should be purchased when we tell you that your group holiday has recruited enough participants or at the point we tell you that  should make travel arrangements (whichever is the earliest)  – insurance which has medical cover, cancellation insurance and cover for any special activities (such as trekking, horse and camel riding and surfing) that you intend to take part in.

NB An expensive “Worldwide” policy is not normally needed –  many companies include Morocco under their European policy. Cancellation cover will protect you in case you have to cancel for an insurable reason.

Warning re Cancellation Cover your policy must be in place at the time you realise you will have to cancel  e.g. if you suffer an accident 5 weeks before your departure date, then your policy must already be in place if you are to make a claim to recover the full cost of your holiday.  If you decide to delay the date of purchase of your insurance cover until nearer your departure date, you risk the loss of any payments made for your holiday before the policy comes into effect.

To ensure that we can take speedy action in an emergency, we collect details of your policy as soon as you arrive at the airport so we ask you to carry your insurance policy when travelling.

2) Health

We need confirmation that you do not have any physical, emotional, or other disability which would create a hazard for yourself, your guides, or other tour participants.  It is important that you are able to keep a normal pace with others of general good health in the group.

Consider

1) what time of year to visit, bearing in mind the weather conditions in southern Morocco. More at http://www.holiday-weather.com/taroudant/averages/

2) the layout of our guest house http://cecu.co.uk/guest-house/ From Autumn 2019 all our rooms will be on the ground floor, although access to the roof terraces will be via staircases.

We ask that you respect the decisions of our staff, who may advise that you should be provided with some modification to certain activities if necessary.  For example, if the group is undertaking a trek in the mountains, one choice is to come along to enjoy the scenery and then find something to interest you in the company of our lovely driver(s) and/or bring a book.

If you have a new condition or a worsening of an existing condition, please let us know a week before you depart.

3) Cancellation by You

Notification of the cancellation of the holiday must be given in writing to us (by email) immediately; failure to do so may prejudice your entitlement to claim any refund or to make an insurance claim.

If you are booking as part of a group, it is important to understand that the consequences of your cancelling will affect our ability to pay the group leader’s fee, will impact on the economics of shared vehicles, guides etc. and anybody taking your place may have to buy a flight at an inflated cost, as well as its being difficult to recruit as the departure date draws nearer.   Hence our cancellation conditions.  If you cancel, you will lose:

  • Your deposit – up to 71 days before arrival
  • All monies paid or due by 70 days before holiday start date (Payment 2 date as shown on Statement)
  • 100% of cost of holiday – less than 42 days before arrival (Payment 3 date as shown on Statement)

Your travel insurance should protect you from losses but if you prefer not to lose your opportunity to holiday with us or your insurance company’s excess you may be able to save some of these charges by either:

a) transferring  onto another similar holiday if you find that the dates you have booked are not convenient or

b) you may be able to find someone to take your place.
Both a) and b) will incur a small administration fee, depending on the complexity of the consequences for recruiting a replacement etc

4) Cancellation by Us 

If you have booked a place on a group holiday which cannot go ahead due to an insufficient number of bookings, we shall try to offer you a place on an alternative group holiday of a comparable standard – although flight and other costs may vary from the original price.

If an alternative is not available, we will make a full refund of all monies paid.

If you wish to retain your booking but are willing to forego the special group interest activity (e.g. Singing, Yoga, Dance), we can still offer you a holiday at a reduced cost at La Maison Anglaise.  This will differ in content from the one you signed up for but can include some of our activities 

In the case of our taking the decision to cancel a group holiday, you will not have bought your flights, as we only instruct you to book your flights once we have a viable group.  We cannot take responsibility if you book flights before being advised to do so.

 

5) Exclusions

All information is correct when listed on our website. However, due to mechanical faults, weather conditions, “Acts of God” (as defined by insurers), staff sickness or other problems, some aspects of the holiday may not be as advertised, in which case we will always do our best to provide an acceptable alternative.  For example, should your group leader be unable to attend, we will try to find a suitable replacement through our network of contacts in the fields in which we specialise.

We do not accept liability for:

·         any of the above events, or others beyond our control
·         loss of or damage to your personal property
·         medical or psychiatric conditions developing during or after your holiday

Your travel insurance policy should cover these and other contingencies.

6) Passports & Visas

If you have full passports issued in the UK, Ireland, USA, Australia or New Zealand or most EU countries, you don’t need a visa. If you have a passports issued elsewhere, it is worth checking if you need a visa. Other nationalities should see information published by the Moroccan Embassy or phone them on 020 7581 5001. In order to ensure that you can enter Morocco your passport must be valid for 3 months minimum on the date of entry. UK renewals can be made through UK Passport Office (they can be issued in a day).

7) Problems

If any problems arise please mention these immediately to either our office in the UK or the staff in Morocco (or both if you feel it’s appropriate) so that we can deal with them promptly.  If the staff are unable to provide a satisfactory solution you must report immediately to us by e mail to jane@holidays-with-heart.co.uk

We hope you appreciate that we cannot give compensation for any problems which have not been reported immediately.