Pre-Visit Information
This page is divided into 2 parts:
1) Essential Information (which we suggest you might like to save on your mobile device or print & take with you)
2) an A-Z of information that should cover all additional queries.
Frequently Asked Questions You may also wish to look at our frequently asked questions here FAQ
Essential Information
We hope that the following A-Z will be helpful in preparing you for your stay with us. Rest assured that you will be very well cared for. After you arrive we’ll have an introductory meeting and tour and you’ll find lots more information in the folder in your bedroom too. We’ll have short daily meetings to discuss activities at breakfast and/or dinner time.
See this link for travel and accommodation at UK airports
Flights
If you miss your flight
You must contact the staff in Morocco directly by sending a text message or phoning (using WhatsApp is the cheap way): +0212 (0)6 700 53 707 (mobile/WhatsApp). Then give details of your revised arrival time/airline code in writing by WhatsApp. Please try to travel to AGADIR – particularly if you are alone. If you do have to travel to Marrakech, please be aware of expense and length of transfer/complexity and difficulty of travelling by public transport.
Departure from the UK
It is important to watch the board for announcement of the departure gate number then proceed promptly to the gate which will be locked some time before the scheduled departure time . If you are travelling for a group holiday & don’t know the others in the group we suggest that you go to the departure gate in good time and make a little sign “Holidays with Heart/La Maison Anglaise” so that the others can identify you. Our groups often meet at Pret (a Manger) for a coffee in the departure lounge. NB there are now stringent rules regarding arrival time at the boarding gate: it will be LOCKED some time before departure (see your boarding card for details).
Local Time: During UK Summertime, the time in Morocco and the UK is usually the same. When the clocks go back in the UK at the end of October, Moroccan time does not change so will be 1 hour ahead of UK time. There are also often changes in the clocks during the month of Ramadan to align fasting times more closely with work/school hours.
It is often simplest (and cheapest for you) to meet the rest of the group at your Moroccan airport of arrival for the onward journey to Taroudant. Moroccan airports often don’t allow entry to the Arrivals Hall so you will find our drivers outside the door of the Arrivals area of the airport.
Boarding Passes on your return journey: Agadir & Marrakech airports currently (2023) have no facilities for check-in with a boarding pass on your mobile phone. You simply present your passport. Read Ryanair’s rules carefully – they can be complex!
Follow this link for full details of requirements for entry to Morocco
Table of Contents: click the section of interest from the index
Arrival in Morocco
Entry cards: This process is now electronic; in July 2024 passport control & customs became faster due to new technology. You will only be required to supply the name and town of your accommodation verbally to Customs. This is adequate: La Maison Anglaise, Taroudant.
The button below takes you to a plan of Agadir airport arrivals hall which shows the 4 stages:
- Immigration/Passport Control Agadir is usually quick.
- Next collect hold baggage which arrives quickly, buy alcohol if you want to (do not buy currency at this stage – poor rates here), then go through customs (douane).
- After that you have the option to get currency at the bank booths by the car hire desks. You can either bring cash. NB you will get the same rate as everywhere inside Morocco at any given time, vastly better than rates if you buy abroad and better than at the places before customs which are officially outside the country – either use the bank kiosks beside the car hire kiosks to exchange cash (easiest method) or use your card in an ATM in the arrivals hall. You can learn more under Money section in our A-Z below.
- Then meet our drivers just inside or outside the exit door of the airport Arrivals Hall– they will carry a Holidays with Heart/La Maison Anglaise sign.
How to recognise your driver You will see your name/the group’s name or/and the name Holidays with Heart/La Maison Anglaise, Taroudant on a board held by one of our English-speaking drivers, usually Rachid or Abdeljalil or Said. See them on our Staff page here. Read more about our taxis and drivers.
Youshould remain at the meeting point even if the drivers have not yet arrived. Please bear in mind that drivers may not have arrived if the flight arrived early or they are delayed in an unexpected traffic jam and that some members of the party may arrive considerably later than you if they were delayed getting off the plane, at passport control, going to the toilet, changing currency or buying alcohol.
Please do not take an alternative taxi unless instructed to do so by our staff.
If you are already in Morocco
Individuals visiting La Maison Anglaise as part of a Group mostly travel on the same flight. If you are planning to arrive in Morocco before the rest of the group, it is essential that you inform us at the earliest opportunity. It is often simplest (and cheapest for you) to meet the rest of the group at the ecolodge because it saves you waiting at the airport and transport to the airport is expensive. We ask you to aim to arrive about the same time as the group (about 1.5 hours after the arrival time of their flight) because the staff will all be busy getting rooms ready. We are just 800 m from the public transport hub and it is easy to find us using this map. If you need to be picked up by taxi please send details now via our Extra Details Form.
NB if you want to meet the group at the airport please be aware that you will have to wait outside the airport and you will need to check the times of the group flight on the internet – you can see it on the day at the flightaware web site by putting in the flight code after the flight has departed.
Things to do before you go
– Inform your bank of your intention to travel so that they don’t block your card
– Check your bank’s charging policy on ATM withdrawals (see more about best cards under money in the A-Z below)
– Please print your boarding passes before leaving home. For easyJet you either need to know the registered email address and password for YOUR account OR your BOOKING REFERENCE in order to print your passes. We do not have the capacity to log onto your account and print except in an emergency & we often find that clients cannot access their accounts. N.B. Moroccan airports do not currently accept a phone App version of your boarding passes. With Ryanair there is usually a charge for getting the boarding pass for the return flight but it is well worth it to reduce stress.
– Bring some cash in Sterling (or Euros if you already have them) or a credit card if you wish to shop in Duty Free at the Moroccan airport (for example to buy alcohol)
– If you are taking a suitcase as hold luggage, please make sure it can be identified easily on the carousel – i.e. attach a coloured ribbon or wrap a belt around it, to ensure nobody takes your case by mistake – it does happen!
Things to Pack
Easily accessible:-
- Your Boarding pass for outbound flight. N.B. on your return trip Moroccan airports do not currently (Dec. 2025) have facilities for check-in with a boarding pass so you do not need one for your inbound flight. All you need to do is show your passport and they and they will print an old-fashioned card for you.
- Insurance details, & Passport (valid for at least 3 months on date of entry or if you need a visa, the Moroccan authorities require 6 month validity on the passport). Please remember to carry these on your person – for your security, we request your travel insurance policy number and the company’s emergency phone number are supplied to your group leader in transit or, if you are travelling separately from the group, on arrival. Please do not send the insurance details to our office in Wales.
- Cash and/or debit card (Wise cards also work) to obtain foreign exchange on arrival in Morocco.
- Plug adaptors – round, continental 2-pin plus earth type OR your USB lead(s)- we have sockets with USB ports in all the bedrooms and some communal areas. For fast charging it’s best to bring an adaptor.
- Mobile phone or notebook with La Maison Anglaise phone number entered 00212 6700 53 707 (phone or text by WhatsApp)
- Water Bottle – to refill from our tap to save money and plastic. Note that the water is both safe and good in Taroudant, and you will now find special water bottle filling stations at UK airports.
- Medication & Copy of Prescription if carrying medication (See note under Health).
Other things you might want to pack:-
- Insect repellent: however insect problems are rare
- Footwear Essentials: Walking boots/shoes and indoor shoes plus dancing shoes if you’re in a dance group. Our dance floor has a marmoleum surface which could be damaged by grit so outdoor shoes are not allowed. If you choose to dance outdoors, for example on the roof terrace or courtyard terrace, outdoor shoes are advisable. Terrain is uneven on excursions, so we advise good walking boots with ankle support; to ensure safety on the stairs to the roof terrace please bring shoes with non-slip soles and secure backs.
- Towels: whilst we provide shower and hand towels, we request guests to bring a lightweight towel for personal use for swimming/hammam/massage/pool. You could put it inside a small pillowcase for your head/neck to use when travelling. We do have a few spare towels we can lend you if necessary. The reason for this is that we try to minimise the use of water for laundry in this drought stricken county.
- Swimwear In winter the pool can be chilly (around 20 degrees C) though the air temperature is much higher
- Toiletries including shampoo and soap for showering (we provide hand-wash).
- Hot water bottle (winter) – we do not to supply these in case they perish in the heat. BUT you might like to use our lavender wheaty bags which may be heated in a microwave oven.
- No need to bring a hairdryer unless you & your roommate want to use at the same time: though the weather is usually such that you don’t need one.
- Clothes – lots of layers to peel on and off – the temperature range is much higher than in the UK. Wear heavier clothes & footwear on the journey.
- Torch (or mobile phone torch) – useful at night in the gardens or if you need to use the toilet at night & don’t want to disturb a roommate.
- Donations to charity: warm clothes and hats, school materials, footwear or toys (not plastic, please!) for the various projects we support. You can fill the resulting space in your case with Moroccan goodies on your return.
Money
Please Note: Part of the cost of your stay will be payable to our manager in Moroccan Dirhams (MAD). For everyone there will be local taxes; for some there may be special transport or a tour you have booked. Please note that the exact sum due is shown on the email on the “Moroccan Holiday Statement & Pre-Visit Information” as well as on the “Spending Money” email we send shortly before departure.
In addition to this, you should allow for ‘extras’ on your bill such as extra activities, massages, donations to charity such as our cookbook, and tips. Then there’s shopping to take into account as well. Most people buy products from our community projects (some of which are sold in reception) and are tempted by bargains in the souk (including carpets – which add substantially to the expense of your holiday)! If you’d like to estimate the cost of extras, here’s our price list. Details of the items already included in the cost of your holiday are shown on your statement and the brochure on our web site. It’s a good idea to keep a little bit of Sterling cash in case you end up spending all your Dirhams in the souks! If you run out of Dirhams, we will accept small amounts towards tips (e.g. £20) in Sterling (ideally NOT Euros or any other currency) at the end of your holiday.
Guests often ask how much they are likely to spend. In our experience many people spend about £200 per week on extras, tips and tempting purchases in the souk.
Obtaining Currency:
Morocco is still a cash economy so you will need MAD. Do not be tempted to obtain currency at the Bureau de Change by the baggage reclaim at the airport: as it sited before customs (the border), they can get away with offering a very poor rate of exchange. London airports and travel agents in the UK offer an even poorer exchange rate. The exchange rate is the same anywhere in Morocco on any particular day (as regulated by law); approx. 12.5 dirhams (DH) to the GBP. Keep your currency exchange slips as you will only be allowed to change back 50% of what you can prove you have exchanged when you leave the country. You will not need to pay your bill for any extras (including special taxis booked through us) until later in your stay but some cash can be useful early in your stay; if you fail to obtain any we are happy to lend you some.
You may obtain MAD either by
• Changing cash Usually the cheapest method. On any particular day, the exchange rate is the same anywhere in Morocco (as regulated by law) approx. 12.5 dirhams (DH) to the £1. The best place to do this is at any of the bank kiosks at the airport in Morocco after you have passed through customs. Alternatively you may change cash at the bureau de change in Taroudant 15- 20 minutes’ walk away, near the souks. In both places you should show your passport. We no longer recommend going to banks because banks have few staff these days and queues can be long. Please note that it is not possible to change Scottish bank notes. All these places are shown on a map supplied in Morocco and on our web page find la maison anglaise
• Using a Card There are plenty of ATMs in Taroudant and some at the airport. Our nearest three ATMs are 5-10 minutes’ walk away. Travel Debit cards such as Currensea, which is the UK’s first direct debit travel card, saving at least 85% vs. the high-street banks, currently (Feb 25) with a 4.9 out of 5 rating on Trustpilot. Currensea connects to a wide range of UK banks. Unlike traditional bank cards that often come with high foreign transaction fees, Currensea charges a minimal 0.5% fee on purchases made abroad. Many UK banks charge high fees for foreign ATM withdrawals, but with Currensea, you can withdraw up to £500 per month without any additional charges. The card links directly to your existing bank account, eliminating the need for pre-loading or managing a separate account, has security features to protect you including Mastercard purchase protection and spend limits.
Which? recommended alternatives: Starling: popular with travellers as it has no fees on spending abroad, including cash withdrawals. However, it must be operated via a mobile-banking app, which may not be ideal for everyone. You can make up to six cash withdrawals per day, with a daily limit of £300, regardless of what currency you are withdrawing.
Credit Cards Many shopkeepers accept credit cards but not debit cards. Note that you may be expected to pay a surcharge and that the exchange rate given may be poor. We’d rather you benefit than the big banks!
Keep your currency exchange slips as you will only be allowed to change back 50% of what you can prove you have exchanged when you leave the country.
In Taroudant:-
The closest ATM is only 600m from our front gate or if you have cash to change you can visit banks or (our preference) the bureau de change near the souks. We supply good quality maps & directions to help you
If you have spare MAD on departure you should change money the airport. Bureaux de Change will not sell you Sterling or Euros.
Please note that Dirhams are usually not accepted for duty free at Moroccan airports on departure, so take Euros or £s if you want to shop there. The cafés at airports accept local currency.
Arrival at the guest house
Meals on the first day for GROUPS: If your group arrives late morning we provide lunch on arrival; all groups arriving mid evening will be served dinner on arrival. Independent travellers can request a meal on arrival but we don’t serve after 7 pm; we will direct you to a Moroccan restaurant 2 doors away at Jnane Soussia if you arrive later.This is out of consideration for our staff who have children to go home to.
We are obliged to collect your passport details immediately upon arrival so please hand over to our staff on arrival and also, if not already supplied to your tutor en route, details of your travel insurance policy number, company & their emergency contact number.
A-Z Pre-Visit Information
Architecture
Morocco has a wealth of stunning old buildings; however, many are not maintained to European standards, although there is an ongoing restoration programme. Some, especially those constructed of earth which have not been maintained, are prone to collapse after wet or frosty weather. No need to worry about our earth structures which are very well built with very sound foundations and protected appropriately with “chapeaux”. Any structure with obvious cracks, leaning walls and/or without a roof should be treated with extreme caution, if in any doubt keep well away. The buildings most prone to such dangers are (a) the ruined earth-built Kasbahs of the south where the walls are no longer capped and (b) certain historic buildings in medinas.
Babies and Children
Eating: We are very happy to make special meals for children if they don’t enjoy the local food –which may be too spicy for them.
Sleeping: Moroccan cots may not be of the standard that you are used to at home. We have a folding travelling cot. If in doubt, please bring your own.
Travel: We urge you to bring your own child car seat – we do have one suitable for smaller infants, but there is no guarantee that the seat would be the correct size for your child. We have 4 booster seats for older children. Please advise if you’d like us to bring these when we pick you up.
Baggage
We find soft bags are easier to transport. If your bags exceed the allowance of 23 kg or are excessively large, we shall try to transport them for you, but a surcharge may be payable to cover any costs involved. Please tell us if you have any unusual luggage e.g. wheelchair or surfboards. If you are taking a suitcase as hold luggage, please make sure it can be identified easily on the carousel – e.g. attach a coloured ribbon or wrap a belt around it to ensure that nobody takes your case in error. Hold Luggage: We think it can be worth booking a bag to go in the hold maybe shared between 2 of you because it allows you to take out with you things that can be donated to the needy in Morocco and leaves you space to bring home lots of Moroccan goodies (food, including spices, and handmade craft goods and remarkably cheap and good quality).
British Embassy
We hope you won’t need this! The headquarters in Rabat can be reached on +212 (0) 537 633 333. Email: rabat.consular@fco.gov.uk
Churches
Should you wish to attend a Christian service, the Catholic church in Taroudant celebrates mass partly in English and partly in French at 7 p.m. on Sundays; all are welcome – the congregation tends to be very small.
Community Support
We are very grateful for donations of money or materials or for you buying goods to raise money for the various projects which we are supporting, all of which we feel are very worthy causes. They include the bee project, the orphanage, the School for the Blind, an excellent child protection project and more. Items you wish to donate should be given to the Latifa at reception. Please note that 100% of your donation will go to your chosen cause(s). One of the most useful gifts is good quality clothing and shoes (new or second hand). Read more under Donations to Charity.
Clothing
There are 2 main considerations:
1) Weather
In winter you are strongly advised to take warm bedclothes, jumpers and jackets which you are likely to need outside in the mornings & evenings walking between your room & other facilities. It is best to wear layers so that you can peel them on and off during the day. If you intend to travel up into the mountains, it is essential to have warm clothing at most times of year; the places we visit are usually between 800 and 1100 metres (and occasionally, if you travel over the Tiz n Test Pass, 2000 metres above sea level).
For spring – autumn we advise light clothing, preferably cottons and linens, including long sleeved shirts and trousers or longish skirts, not only to ward off sunburn but also out of respect for the local traditions. To keep warm at night in winter the traditional long, warm, hooded garments known as jellebahs are popular with our guests, especially when activities are done outside which is tempting on star-lit evenings. They also serve as dressing gowns, and in these times of rising fuel prices, are great things to lounge around in when you get home. We now offer them for sale in the reception area at prices lower than offered in the souk @ 330 MAD each (about £26). We also have some second hand ones (used by former guests) for half price.
You might want to bring your own hot water bottle (we don’t supply them due to dangers of perishing in hot climate). Climate change has resulted in some unseasonably low (and high) temperatures. However the earth buildings with extra insulation at ground and ceiling level and south facing windows and doors with wide eaves ensure stable temperatures in the rooms and our guests are often amazed how comfortable they are.
2) Culture
Dress code is now much more relaxed in the main cities and towns. You can be completely relaxed about sunbathing but please reserve nudity for a private walled area in the garden just beyond the “circle” in the back garden. In remoter rural areas (e.g. when trekking off the beaten track) and to a lesser extent in medinas (old towns) adults should keep as much of their body covered as they can (this applies to men too).
Cycling
We have 2 bikes to hire (please reserve in advance if possible) and others are available in the town but we do advise you to take great care and, if you can, avoid the streets during the busiest times of day when there are many bikes, horses, donkeys and cars around.
Departure (from Morocco)
Please report any breakages or damage to the property and its contents to the staff and reimburse them for the cost of replacements
Please settle any bills outstanding for services that you have had on the day before you depart if possible. We will send you by email a list of what you have spent by email (and our manager will have a copy) usually a couple of days before you leave but it won’t be accurate if you add or subtract extras!
Tipping
is very much part of the Moroccan culture and if you have enjoyed the services of the local staff, then a generous tip would be appreciated. For a week’s stay at La Maison Anglaise, we suggest that each person in the group should give about 300-400 Dirhams (about £20- £26) to the manageress in order for her to divide it between the 12 staff fairly. You are not allowed to take MAD out of the country and can change only notes, so you will need to find a home for your spare coins. See also section on Tips below.
Please ensure you remove valuables from your safe and leave your room keys in your door
Staff will let you know the latest time for you to vacate the bedrooms. It will usually be 10 am.
When departing from the airport in Morocco, everyone MUST check in even if you only have hand baggage. Note that Passport Control in Morocco can be slow. On departure, please try to book in promptly 2 hours before departure and proceed immediately to the departure lounge especially in Marrakech. There is not usually a problem at Agadir (as it is a short distance to the 6 gates).
Drinks
Wonderful freshly pressed fruit juices, mint tea (made with green tea, mint and lots of sugar unless you ask for it without ‘sans sucre’, so that you can sweeten your tea to taste), herbal teas and coffee, often served in cafés with lots of milk unless you ask for ‘café noir’, are all widely available.
If you would like teas or coffees between meals we have a guests’ self service drinks zone in the corner of the dining room. It’s equipped with flasks of coffee, cold water, a fridge with milk and a kettle- please ask kitchen staff for refills if needed. You are welcome to gather fresh herbs from the garden (and wash them in the pretty washbasin in the courtyard). We ask a small donation of 3 MAD per drink to cover costs of extra drinks. Please do not bring travel kettles as the set-up in the rooms is not appropriate to ensure safe use of these. We include a choice of hot drinks at both breakfast & dinner.
Water: mains water is very palatable as well as very safe to drink in Taroudant. We do not wish to contribute to plastic waste, so we only offer bottled water to you when you arrive at the airport when we feel you may feel more vulnerable.
Driving
If you are heading off alone after staying with us, we suggest self-drive car hire for experienced drivers only. From 28 March 2019, you need to have a 1968 International Driving Permit (IDP) to drive in Morocco. [1926/1949] IDPs previously issued by the UK will no longer be valid for use in Morocco after this date. From 1 February 2019, you can only get IDPs over the counter from 2,500 UK Post Offices. You will not be able to buy an IDP outside the UK, so get one before you travel.
If you are driving yourself on circuits in the remoter areas of Morocco (especially in desert and mountainous regions) we strongly advise that you carry a good map such as the Michelin 1:1,000,000,sheet 959, ISBN 2 06 700 959 1. If you would like us to provide a vehicle with driver, do let us know in good time before we have other reservations.
Donations to Charity
If you’re bringing clothes to donate, bring anything for any age or sex. Women and kids love bright colours. Whilst adults prefer abstract patterns which avoid representations of living things (e.g. animals and flowers), children’s clothing can be of any design. They wear layers so leggings etc are really useful. Warm clothes are very welcome too as they feel the cold more than us and we mostly donate to those in the mountains or street-connected children. We recommend donations to the Moroccan Children’s Trust and associated local charity FAPE who do superb work both locally and nationally to protect vulnerable children. If you prefer to buy things to donate in Morocco, you might like to buy pencils and paper for school children or clothes from the souk. Please avoid non-biodegradable items, in order to reduce damage to the environment (in 2016 a new law came into effect in Morocco banning plastic bags). Shoes are very valuable for poor children – otherwise they end up with foot infections. Heartfelt thanks for your support.
Drugs
Morocco is a major producer of cannabis, openly sold as ‘kif’ or ‘wacky baccy’ on the streets of most tourist resorts. It is important to know that possession, transportation and purchase are all illegal and that Moroccan prisons are not the best place to extend your holiday!
Eating
Our chefs have an excellent reputation – said by some to be the best in town. If you want to eat out in town we recommend our neighbour (turn right out of the gate & walk about 200 metres) Complexe el Kasbah (though service can be slow there, the outdoor dining with shade is attractive).You’ll see this on the map you can borrow from your room or on our map at find la maison anglaise.
When eating out, standards may not be as high as in our ecolodge (we only use chicken which has been killed immediately before preparation and always cook it very thoroughly, whereas restaurants offering an à la carte menu often use meat which has been stored). Beware of eating chicken out unless you know it is well cooked – as anywhere, it can contain harmful bacteria if it not handled correctly. Tagines are usually very well cooked, but we suggest you avoid cold chicken used in a sandwich. Of course, eggs carry the same risks if not hard boiled or cooked in a tagine until both white and yolk are opaque.
Special Diets
We specialise in vegan and vegetarian food, but are always happy to cook meat or fish for a supplement for those that prefer it. We always serve a buffet with good range of dishes. Those items which require labels will indicate if the dish is dairy-free, gluten-free, wheat-free, or vegan. However, please be aware that we cannot supply specialist foods such as dairy-free milk, oatcakes, rice cakes or gluten-free bread. Goats products are not always safe, so we don’t use them. Hence, we ask you to bring your own supplies if you require these products. Wheat and barley are very widespread in Moroccan diets, so if you like bread substitutes please bring them with you. We include barley porridge and oat porridge amongst the big buffet for breakfast. or
You can see more about the dishes we serve, what they don’t contain and typical menus here. You will see that we understand & cater for special diets better than most other hotels in Morocco – having travelled there since the early 90s I have much experience. Since our meals are all prepared from fresh ingredients, dishes will vary with the seasons. See our price list.
If you are vegetarian or vegan we always offer suitable dishes. If you wish to inform us of dietary needs please do so via the form below which offers
1) drop down options will be adequate for most needs
2) option of adding notes: simply the form to enter your details
Electricity
220 volts AC, 50 Hz. Plugs are round, continental 2-pin plus earth type.
We have high speed WiFi provided by 8 routers strategically placed around the site. Every bedroom has a desk suitable for a laptop with a USB socket. You will find WiFi in many of the cafes in town too. You can even stream music in most parts of the garden!
your mobile phone when you are not connected to WiFi it’s worth knowing that SIM cards are cheap to buy in Morocco – they are usually on offer at the airport near baggage reclaim. The mobile phone network is very good – often much better than the UK!
Emergencies
Police Tel 190
Fire and Ambulance Tel 150
A new phone number has been introduced in Morocco – 5757 (accessible via Moroccan sim). It provides immediate response for problems of theft, harassment or street arguments in public places (which are unlikely in Taroudant!).
Endangered species
You may see on sale a variety of objects made of reptile skins, tortoise shells, furs etc., as well as live animals such as chameleons and tortoises. In addition, monkeys or snakes may be used for entertainment. We believe that these practices are not only endangering the survival of these species, but they usually involve substantial cruelty. For example, monkeys are usually captured by killing their mothers.
If you agree with our point of view, you may want to explain to the vendors why you will not buy anything from them.
Further information on these and other matters of conservation interest are available at the ecolodge. Please also note that wildlife products are covered by special import/export regulations and are liable to seizure by customs unless accompanied by the correct documentation.
Flights
Please see this link for comprehensive information on flights to Morocco
Fundraising Recipes
We have produced recipe sheets of our cook’s favourite recipes. If you would like a copy, we would be very grateful for a donation to one of the local projects. You may donate in UK pounds (notes) or Dirhams. Suggested donation 100 MAD (about £8). We will supply the link and password to access the book on our web site
Guidebooks
Our favourite guidebooks are Lonely Planet and Frommers. Rough Guide tends to be out of date. We have a substantial collection in our library which, together with lots of displays, other books about Morocco and our staff’s knowledge, might make buying a guidebook unnecessary.
Health
At the time of writing (Dec 2025) no vaccinations are required for entry to Morocco. The best way to protect yourself is to behave wisely – for example take great care with street food and anything that may not have been appropriately washed or refrigerated. Rabies prevention Stray dogs, cats and other wild animals may potentially transmit the virus, mainly through bites, but also from their saliva if you have an open wound. It is extremely important that a medical practitioner assesses no all animal bites to ensure preventative steps are taken as soon as possible. As a first aid measure ensure all wounds are thoroughly washed. In Taroudant, the treatment centre is located at: CENTRE DE SANTÉ, Talmaklate, opposite the Bureau de Change, in the centre of town.
Prescription Medication: Moroccan Customs do not have a list of prohibited products, but we strongly advise that you carry on your person a copy of your doctor’s prescription which covers the type and quantity of medication you are carrying with you.
There is no malaria in the Taroudant/Essaouira/Marrakech areas. Beware of mosquito bites near water. Insect pests are rarely a problem although please be sure to leave no food unsealed, as you may find that this invites cockroaches.
Mains water
is safe to drink in Taroudant; our supply pipes are very new and guests have drunk our water without problem for many years. If for medical reasons you need to buy bottled water, Sidi Ali is generally agreed to be one of the finest mineral waters in Africa. Incidence of travellers’ diarrhoea is low between December and April but rises in the summer months; this can be minimised by eating freshly prepared and well-cooked food (e.g. tajines). Milk is usually pasteurised (sold in plastic bags) but beware of the raw variety and check that it says ‘lait’ on the bag as a fermented milk drink is sold in the same packaging. Fruit and vegetables to be eaten raw or unpeeled can be soaked in a mild vinegar solution for extra safety.
If you are unwell we advise you see a pharmacist for minor matters (pharmacies are plentiful), see a local doctor or visit our local hospital. In 2024, a large, private clinic opened in Taroudant. It is very well equipped and very close to us. The staff can accompany you to translate if you don’t have the required language skills (most speak French rather than English). We have found the medical services to be excellent. You can obtain a private appointment, so there is little waiting in a surgery; service is good and the cost is very reasonable. Keep your medical insurance emergency telephone numbers with you. If you need more specialised care Agadir has a wide range of private clinics and good quality hospital facilities.
Henna Tattoos
Please be EXTREMELY careful to avoid henna from dubious sources such as the artists who frequent the Big Square in Marrakech, because people routinely add PPD which is a chemical dye, particularly to “black henna”. If you have a reaction to it, this occurs about 10 days later. It can cause permanent scarring and long-term sensitivity to certain dyes especially black dyes (clothing, printing ink etc.). We can assure you that natural henna, which is orangey brown rather than black in colour is always used by the henna artist who visits our guest house.
Language
Although you may well get by speaking English, you might like to know some phrases in Arabic or Berber. Just ask! Latifa has a degree in Arabic and English and is from a Berber family. She has even taught Berber to American anthropologists in the 1990s.
Maps
We have a good selection of local maps at the guest house including a specially drawn one of the town. Here is a copy of the map. We suggest that you photograph it for us whilst out and about. If you require a general map of Morocco for your own use, the Michelin 1:1,000,000, sheet 959, ISBN 2 06 700 959 1, is recommended, but these days Google Maps serves well.
Passports & Visas
Please ensure that you have a full 10-year passport. A recent change in the rules: Your passport should be valid for the proposed duration of your stay in Morocco. No additional period of validity beyond this is required. However, we continue to recommend that you should have a passport valid for at least 3 months on entry to Morocco. This is because some the country of departure may not be up to date on the changes and still challenge you due to terms of entry to Morocco allowing you to stay for 3 months. If you renew your passport in good time, you have nothing to lose, renewing 6 months before it expires gives you 10 years, 6 months’ validity on your new one.
It is advisable to carry a photocopy with you. UK passports can be renewed rapidly (within 48 hrs if need be). See UK Passport Office web site for details. If you have full passports issued in the UK, Ireland, USA, Australia or New Zealand or most EU countries, you don’t need a visa. If you have a passports issued elsewhere, it is worth checking if you need a visa. Other nationalities should enquire at their Moroccan Embassy.
Photography
When taking photos of people, please be sure to ask permission. Women are likely to be upset by the prospect of being photographed as a camera may be considered to be the ‘evil eye’. On the other hand, anyone with whom you have made friends would be likely to very much appreciate receiving a copy of any photographs you have taken – photographs are often treasured. For non-digital photographers (do they still exist?), most types of film are available for a very reasonable price. Minilabs are also widespread and are usually of decent quality.
Postal services
Postcards usually take over a week to get to the UK unless you use the ‘rapide’ service. We sell a variety of cards to raise funds for charity and stamps to the UK. Post boxes are yellow.
Ramadan
This period of fasting, lasting for one month of the Islamic year (based on the lunar calendar, losing 11 days a year or 12 in a leap year), takes place between dawn and dusk. Dates for Ramadan 18 Feb-18 March 2026; 8 Feb-8 March 2027. Shops tend to open later at this time of year – at about 9.30 am – and non-tourist eating places tend to be closed until dusk. We ask clients to understand that service may not be as good when people are hungry and thirsty. In our experience it is an interesting time to visit. Our staff say they prefer to work during the fast to keep their minds off food and drink, though they tend to find the first and last weeks a challenge. They will need a good 20 minutes off work to have their “break-fast” at dusk, but that your dinner will be served either before or after that.
Reading
We have a substantial library of books about Morocco, the environment and wildlife as well as lots of fiction. You are welcome to exchange fiction. Please return books to their alphabetically organised categories (all have codes on their spines e.g. Bo for Botany). Below are some recommended books that you might like to buy or borrow from a library at home. None of these books are usually available for you to borrow because we may not be able to replace them- they are kept securely in the reception area, together with other valuable books on wildlife & other topics.
Books by Tahir Shah, son of the famous storyteller Idrissi Shah: for example: In Arabian Nights (2009)
Books by Susan S Davis, American anthropologist: Patience & Power: Women’s Lives in a Moroccan Village (1982); Women Artisans of Morocco (2018)
Books by Fatima Mernissi, a famous Moroccan sociologist including: Doing Daily Battle (1991); The Harem Within: Tales of a Moroccan Girlhood; Beyond the Veil (1995): Male-Female Dynamics in a Muslim Society (1975)
Books by two more American anthropologists who specialise in Berbers and have had much help from Latifa: David Crawford Moroccan Households in the World Economy: Labor and Inequality in a Berber Village (2008); Encountering Morocco: Fieldwork and Cultural Understanding (2013) by D Crawford et al; Katherine Hoffman: We Share Walls: Language, Land, and Gender in Berber Morocco (2008)
Gavin Maxwell, Ring of Bright Water author, writes a completely different genre – history: Lords of the Atlas: The Rise and Fall of the House of Glaoua 1893-1956 (1966)
Jane Johnson: The Salt Road (2011) by an English author who is married to a Berber. Some of it is autobiographical (her husband had to be rescued her from a rock face).
Religion
Morocco is predominantly an Islamic nation, but the Moroccans take a more relaxed attitude to religion than most Islamic countries. There is a “big feast”, Eid-al-Adha, at which time work almost grinds to a halt for a week. It falls about ten weeks after the end of Ramadan. Also see note under Ramadan above.
Generally in Morocco only Muslims can enter Mosques, there are two exceptions: Tin Mal Mosque in Tinmel in the High Atlas Mountains & Hassan 2 Mosque in Casablanca.
Security
At the ecolodge – all bedrooms have good quality locks, but the split doors are not secure unless you operate the bolts which also protect the locks from being broken. Every bedroom has a small safe suitable for money, passport & jewellery. Larger items can be deposited in our large safe in the office. We cannot be held responsible for loss of valuables. In the Street – although you will find that the vast majority of Moroccans are very trustworthy, you should still take sensible precautions to avoid losing your valuables, especially in crowded streets where it is easy for pickpockets to operate. It is generally very safe to walk on the streets at night in Taroudant; however, in larger cities, please take care after dark and ask the advice of the staff looking after you. But like every urban area, there are red light districts, so avoid the area south of the Hotel Taroudant.
If you are unfortunate enough to lose your passport, report it to the police in the town where you lost it and obtain a written report, then obtain 4 passport photos, contact the British Consul and you should be able to obtain an emergency passport within 48 hours. You should carry your passport at all times and if stopped by the police you will normally find that they are very friendly but will usually ask to see your passport. A mention of the word tourist usually guarantees no further inquiry.
Shopping
Buying Local Products Direct from the Producer
We encourage our guests to purchase goods such as these on the excursions and from our shop. We do not take any profits from the sales – 100% goes to the suppliers:
- Olive oil and argan oil (cold pressed virgin oils- most are certified organic).
- Pure Raw Honey, lip balm and other bee products. From the project that we have supported since 2012 which has been successful in reintroducing the endangered Yellow Saharan Bee. NB thyme & euphorbia honey are very potent, being rich in antioxidants hence expensive. Both are excellent, the latter particularly for sore throats.
In our shop you will also find electrical adaptors, top quality saffron, spice mixes, postcards, silver jewellery, greeting cards and posters all at fair prices.
While shopping please do NOT offer money, sweets and pens to children because it promotes a begging mentality and causes visitors to be harassed. We hope that you will support us helping them in much more appropriate ways (see Donations section above).
On Sundays there is a fascinating market where livestock, fruit and vegetables and various other goods are sold. The market is held to the north east of the medina outside the town walls. It’s very busy and the only place we warn guests that pickpockets may operate.
In Taroudant there are two souks (markets) in the Medina (walled town) which are open daily: the Berber souk (which sadly burned down in Autumn 2025 but is being rebuilt), where everyday food and other household purchases are made, and the Prices are on the whole remarkably low, especially in the souks (markets) although imported goods can be expensive. Beware of Moroccans who want to help you with your shopping; they will often take you to places where they receive most commission from the vendors. There are a few of these “false guides” who usually make out that they are students and may try to gain entry into the ecolodge. We ask that, charming though they may appear, you do not invite them in. Better to ask one of the staff, whom you can trust, to accompany you to the souks – it should save you more than the moderate charge for being accompanied.
Most shops open early in the mornings, close for lunch sometime between noon and 3 pm (tends to be a longer lunch break on Fridays) and then finally close late in the evening.
When buying larger items, try your luck with haggling; this can be time-consuming but fun. It is not unusual for a ‘first price’ to be double the price that the vendor is seeking, but don’t start the haggling process unless you hope to make a purchase. The final price is usually when the seller announces “last price” – at this point, you can try one last offer just below that figure or walk away with no feelings hurt. If the seller does decide to come down to your last offer, however, you are custom bound to complete the sale. The best guideline is to suggest that you pay what the item is worth to you and to remember that in a society where many do not have social security paid on their behalf and where giving to the poor is expected, any extra profit made by vendors is no doubt very much needed. We have a list of guideline prices to pay in the rooms in the guest house.
Smoking
Moroccan law prohibits smoking in most public buildings and we have a strict non-smoking rule in our buildings. We are happy for you to smoke outside provided that you respect non-smokers in the vicinity. Leaning out of the windows is not an option!
Swimming & Sunbathing
We have sun loungers both by the pool and a limited number on the roof terrace. You are welcome to sunbathe in your swimming gear by the pool, but, out of respect for your Muslim hosts, if you wish to expose any more of your body to the sun, we would be really grateful if you use the roof terrace or a space beside the circle in the garden (easily identified by the curtain).
Our own 19-metre-long pool has an insulated cover that is usually taken off mid-afternoon (in the hottest part of the day) or on request. We like to leave the cover on to avoid water loss by evaporation, to retain heat and to keep it clean. In fact about 80% of the energy loss from a pool in this climate comes from evaporation (due to latent heat of evaporation). It is 0.8 m deep at the south end gently sloping to 1.4 m deep at the town wall end. There are a couple of other options:
The 50-metre-long Municipal Olympic Pool for children and adults (cost about 20 MAD – about £1.50) on the northern edge of town with views of the High Atlas, a children’s play area, a children’s pool, a café. No private changing facilities though, so take a suitable garment or towel to change under.
A small shallow pool for young children only at Jnane Soussia, which is very close to us. Turn left out of the front gate and follow the hedge to the end where you will find the entrance as you turn left and immediately left again.
Telephone
These days most people will use our Wi-Fi to WhatsApp but if you need to phone the cheapest times to ring are Saturday afternoon and all-day Sunday. For international calls to the UK dial 0044 followed by your area code without the first 0. If you are using a UK mobile to dial a Moroccan number you will need to replace the leading zero of the Moroccan number by the country code 00212, e.g. 055 345 678 becomes 00212 55 345 678. We advise carrying a mobile phone for emergencies. Ask your provider to enable international roaming for Morocco before travelling or alternatively install a Moroccan SIM card – they are cheap to buy and you may find they’re given to you free of charge at the airport. The mobile network is exceptionally good even in the mountains and may be more limited in towns due to thick walls! Alternatively, you can use an eSIM (embedded SIM) card, which is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. eSIMs offer several benefits, including the convenience of easily switching between carriers, the ability to use multiple numbers on one device, and the elimination of the need to physically change SIM cards when travelling. They are particularly useful for travellers as they can be activated before you arrive at your destination, ensuring immediate connectivity. Additionally, eSIMs contribute to reducing electronic waste by eliminating the need for plastic SIM cards.
Time
Conveniently, Morocco and the UK are usually in the same time zone, but recently winter clocks have been an hour ahead of the UK. Airlines rarely know of the time changes in advance so they often appear to have changed when they haven’t!
Tips
Tipping is the norm and it is worth considering that incomes are low without tips. Whilst we are embarrassed to suggest that you should budget for tipping, it is so much part of the culture that without this gesture of appreciation, staff feel disappointed – convinced that they have not provided a good service. All amounts shown below are guidelines only.
It is normal to leave about 10% in restaurants; give 5-10 MAD for photos; 15 MAD for an hour’s taxi ride.
At La Maison Anglaise: if you are spending your whole holiday at La Maison Anglaise, the system is simple and fair: Latifa, our manageress, is completely trusted to receive the money on behalf of all twelve staff (including drivers/guides) at the guest house and shares it out. We believe that you will find our staff exceptional and that you will be more than happy to give the suggested 300-400 Dirhams per guest per 7-night stay (about £24-£32 which would be about £2 – £2.66 each).
Tours with our Drivers/Guides:
If you’re going on a tour, you can separately tip our drivers/guides plus staff at the various accommodations. Driver/Guide 100 MAD or more divided between the group is appropriate for a driver/guide who has spent the day with you on a journey. Accommodation: 30 MAD per guest per night to be divided between staff. When leaving your accommodation, we suggest that you ask the manager or staff about the usual procedure for distribution of tips to the various people involved (some behind the scenes). Of course, it is at your discretion in relation to the quality of service you receive.
Toilets
Most tourist establishments are equipped with flush toilets. On trips to more remote areas you may find a crouch hole, no toilet paper, a tap and a small water container for sluicing. We suggest carrying your own toilet paper.
Towels, Toiletries and bedding
Towels and bedding are provided; we ask you to bring your own towels for the pool side, massage or the beach. Apart from hand wash toiletries are not provided because of the waste that this causes. If you forget to bring things you can buy sachets in a corner shop and we also have a stock of items left behind by guests in reception.
Transport
Licensed buses and “grands taxis” seating 6 passengers are available between larger settlements on fixed routes. Most are now more modern vehicles but they have limited capacity to carry luggage. Buses vary in level of comfort; we recommend CTM and Supratours; both have air-conditioned coaches of a good standard. The grand taxi/bus/coach station is close to our new ecolodge.
Petits taxis” are the type to use when travelling within towns; they seat 3 passengers. When hiring a “petit” taxi it is advisable to ask the driver to put the meter on if he has one. Most Taroudant taxis charge a fixed fee in town, whereas in Marrakech drivers are inclined to exploit tourists and the fee may be as much as one fifth of the fee that the driver could ask without the meter. (Grands taxis do not use meters but have fixed fees & routes).
Railways only operate in the north-west. Try this web site for railway and coach timetables (in French) and the connecting “Supratours” coach routes e.g. to Agadir and Essaouira (which are also run by the railway company). It is now possible to book tickets online at www.oncf-voyages.ma The site is in French, but logically set out for it to be easy to use. NB You may find that only Moroccan cash/credit cards can be used on the site.
For remoter places there is no real alternative to travelling by car or private taxi.
The most environmentally sound methods around the towns are horse-drawn taxi (caleche) or bikes (which we hire out).
Taxis & Tours – individual requests
We can arrange taxis for you; our safe English- speaking educated drivers/guides drive well maintained, comfortable vehicles with air conditioning. We’ll pick you up at an agreed time, stop on request for a picnic, visit places of interest on route etc. and contact the accommodation that you are travelling to. See this link to read more about taxi reservations. This method is, of course, more expensive than a communal public taxi, known as a “Grand Taxi” from a taxi rank outside the walls. They stop at fixed places only (eg the next big town), but it’s quite common for drivers not to speak English or French, vehicles may be poorly maintained, and/or for the drivers to be poor ( I no longer use drivers I don’t know and trust as I have too many scary experiences). They will also usually want to wait for more passengers to fill up the vehicle (with 4 in the back seats meant for 3 & 2 on the (single) front seat, which will reduce your cost – and your comfort! However, there are many new government-subsidised vehicles now which seat 6 in 3 rows. Cultural note: It is customary to offer to share your food with the other passengers. Once you arrive the main taxi station on the outskirts of the urban area you then need to find a “Petit Taxi” to your destination within the town.
Travel Insurance
It is absolutely essential to take out a policy at the time of booking flights (or when we say the group is adequately recruited) to cover you against cancellation charges and, of greater importance, to cover whilst you are there against any medical or other insurable problem. The easiest way to do it is to buy a policy through the airline at the time of booking your flight; however, it is usually much cheaper to buy annual policies. Odd though it may seem, policies for Europe are often adequate, as most include Morocco. If you intend to go trekking, you should ensure that your policy covers you for trekking at the appropriate altitude (for example if you walk off the Tiz n Test Pass you are over 2000 m, whereas our local treks in the High Atlas are at over 1000 m).
For older travellers you might like to try specialist providers like Age Co (Age Concern UK) or All Clear Travel. You can get advice from sites such as www.moneysavingexpert.com. For those with an pre-existing medical condition, we suggest Staysure or World First but also encourage you to visit one of the many comparison web sites.
Trekking
We offer day treks in the High Atlas or Anti Atlas Mountains. The weather and road conditions may vary in each of the areas (which lie to the N, S and E of the town), so we’ll advise which is the most appropriate at the time of your visit. The walks are often at 800 – 1000 metres above sea level (or occasionally higher) so any warm clothes you need in the UK in winter may be needed!
Weather in Taroudant
Taroudant is the warmest town in Morocco in the winter- so much so that tortoises don’t need to hibernate, so you can bask in the sun most days as they do. In the summer temperatures are moderated by the Cool Canaries Current so it’s much cooler than the desert inland. Rain is quite rare at any time of year and frost unheard of. However, like at home, weather can be less predictable these days. In any case temperature has a high range- be prepared for large differences between day & night. Rain is rare and rarely in the form of prolonged drizzle – more often in the wet season (which has been very dry in recent years) there will be short downpours and a return to sunny conditions. In the summer there are occasional very hot periods when a dry wind – known as the Chergui – blows off the Sahara.
For shorter term predictions, use this link and ensure from the map below you are NOT looking at the figures for Taroudant in N Morocco (it is a lot colder).
Climatic Statistics for Taroudant (beware lots of sites quote Marrakech statistics for Taroudant, misleading because Marrakech is colder in winter, being further north and further inland)
| Months | J | F | M | A | M | J | J | A | S | O | N | D |
Average temperature (degrees centigrade) | 20 | 21 | 23 | 23 | 25 | 27 | 30 | 30 | 29 | 26 | 23 | 20 |
Average rainfall (centimetres) | 3.3 | 2.8 | 2.4 | 1.9 | 0.3 | 0 | 0 | 0 | 0.4 | 1.9 | 3.1 | 3.2 |
Average daily sunshine hours | 8 | 8 | 9 | 11 | 12 | 12 | 12 | 12 | 11 | 10 | 9 | 9 |
Wildlife safety
There are two potentially dangerous categories of animals: scorpions and snakes. However, if you know where and when they are likely to be encountered and how to behave when you meet them, you should be perfectly safe. It is important that your feet are properly protected at all times.
Scorpions These are only active at night so you will not be at risk during daylight hours so long as you do not lift the stones under which they hide and even then they do not usually attack unless provoked. Two Moroccan species are black in colour and are relatively easily seen whereas the three yellow species are often better camouflaged. It is essential that anyone who is stung is treated at a hospital.
Snakes The most important fact about snakes to be aware of is that you are unlikely to ever encounter any. The golden rule is never to put your hands (or feet) anywhere where you cannot see clearly.
Two groups of really dangerous snake occur in Morocco and North Africa generally. The vipers, of which there are several species, which possess a haemotoxic venom, and the elapids, represented by the cobra, which has a neurotoxic venom. It is worth noting that by far the largest numbers of snake bites in North Africa are the result of accidental contacts with vipers, at night, by people wearing no shoes. Very few bites by cobras are recorded. It is vitally important to realise that the vast majority of bites by even highly venomous snakes do not result in significant envenomation. Furthermore, there is usually sufficient time to seek qualified medical help.
The correct treatment in the extremely rare event of snakebite is as follows:
Calm the patient. Tell them (truthfully) that few bites result in serious envenomation, but that, for their own safety, first-aid treatment is vital. Immobilise the limb and the patient as quickly as possible. Apply a pressure bandage to the entire affected limb. The bandage should be firm but not excessively tight. Start at the site of the bite and work upwards. Apply a splint to the limb. If properly applied, the pressure bandage and splint will be comfortable for several hours. It is an established medical fact that a correctly applied pressure bandage can delay systemic envenomation by a very significant period – certainly by long enough to get to hospital in most cases. The pressure bandage should only be removed when an intravenous drip containing antivenin is in place and when treatment for anaphylactic shock is also available.